FAQ 

&TERMS AND CONDITIONS
How do i measure my dog?

You need up to 8 simple measurements from your dog as shown in the diagram and listed below for your made to measure garment.

Please take measurements as close to the dogs body as possible while your dog is in a standing position, we add our own allowances on top for comfort.

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If you have ordered with us before and are happy that your dog(s) do not need remeasuring just type in to the measurements box: 

" use previous measurements"

as we keep previous measurements on our system

1.OVERALL LENGTH. This is the main measurement for pricing for jumpers & full dog suits,taken from the breastbone at the front of the dog in the middle, around and down the side of the dog to level with the base of the tail.

2.NECK. Measure from the front base of the neck all the way around.

3.CHEST. Measure from the back of the front leg up and all the way around.

4.SPINE LENGTH. This is the main measurement for pricing for coats Measure from the base of the neck and along the spine to the base of the tail.

the base of the neck is where the angle changes when your dog is standing in a natural position with their head up.

5.WAIST. Measure from the front of the back leg up and all the way around.

6.FRONT LEG. Measure at the back of the front leg (from armpit)down to the floor.

7.BACK LEG Measure the inside back leg down to the floor. (This measurement is only needed for the Full Dog Suit)

8.THIGH CIRCUMFERENCE. Measure the back leg thigh circumference (All the way around the thigh) at its widest point. (This measurement is only needed for the Full Dog Suit)

You can take the measurements in inches or cm but please state which one you are using when entering your sizes for order.

FOR JUMPERS WITHOUT LEGS you will only need measurements  1,2,3,4,5, with number 1 being the measurement for pricing

FOR JUMPERS WITH LEGS you will need measurements  1,2,3,4,5,6, with number 1 being the measurement for pricing

FOR COATS you will only need measurements 2,3,4, with 4 being the measurement for pricing.

FOR FULL DOG SUITS you will need all 8 measurements, 

with number 1 being the measurement for pricing.

 

Please make sure your dog is comfortable wearing a jumper or Full dog suit with leg coverings before ordering,if not please order a legless jumper.

Please Note: We add our own allowance on top of your measurements for seam allowance and comfort for the dog, Please only measure to where the diagram tells you and do Not add any allowance on to your sizes as we take this in to consideration in our allowance when making the item.

Please take measurements as close to the dogs body as possible we add our own allowances on top for comfort.

Please be sure of your measurements before ordering as once the item is made it is non returnable or refundable for sizing issues as stated on our t&cs.

PLEASE MAKE SURE YOU MEASURE YOUR DOG AT LEAST TWICE TO AVOID ANY MISS-MEASURING IN THE MEASUREMENTS THAT YOU PROVIDE TO US

 

NOTE FOR OWNERS OF Greyhound, Whippet, Lurcher, Sighthound type breeds.

please use the made to measure option when ordering coats for these type of breeds and also please provide the waist measurement as ordering a standard size coat without providing measurements will not have the required shape or back seam for the correct shape in the coat, and these breeds need the shape in the coat to make the coat fit properly, if you need any help please just contact us at dryhound@gmail.com

​How Do I Place A Made To Measure Order?​

To place a made to measure order simply click on the picture on the shop page, choose a size option from the box that your measurement number 1 (for jumpers) or 4 (for coats) of the diagram corresponds with (to give you the price for your size) pick your colour,quantity and add to cart then go to the checkout.Items that are made to measure please add your own sizes into the relevant box provided on the product page,please make sure your measurements are numbered to correspond with the numbers in the diagram and please state inches or cm ,once done proceed to the PayPal checkout, please note it is important that when you fill in your measurements that your number 1( jumpers) or number 4 (coats) measurement corresponds with the purchased item to avoid any delays in making and dispatching your item.

Once your order has been placed you will receive an automated order confirmation followed by a second emailed order confirmation from us (in working hours)

IMPORTANT PLEASE NOTE: Please make sure that you provide us with an up to date valid Email address that is checked regular after your order has been placed, this is primarily how we contact you for any issues regarding your placed order.

It is your responsibility to make sure that we receive the correct contact details including delivery address.

 

Make up time

Once we receive your order we aim to make it and dispatch it within Three to four full working days, working days are Monday-Friday please note at busy periods or holiday times through the year the make up,delivery and dispatch times may take longer than stated above, when this occurs a timetable will be available on the home screen to guide you to timings which you should read before placing your order.

 

Standard size order and Make up Time

For ordering a standard size coat just pick the size you require from the option box and do not add any of your own sizes in the box provided,and that's it as simple as that.

PLEASE NOTE:

when ordering a standard size that we do not stock the items and they are still individually hand made to order and NOT sent out immediately from stock and still require make up and dispatch time, the only difference is that a made to measure pattern does not have to be created for your order.

Please ensure when ordering a standard size that your dog's measurements fit within all of the measurements that are clearly shown on the size chart on each page as all p&p costs for exchanges with sizing issues will be at your own expense.Once we receive your order we aim to make it and dispatch it in Three to Four full working days(Monday-Friday) (Note:multiple item orders may take longer) The day that you place your order is not classed as the first full day for make up purposes PLEASE NOTE: at busy periods through the year the make up,delivery and dispatch times will take longer than stated due to the sheer volume of orders we may receive (Autumn, Winter period) .

PLEASE NOTE:

Colour shades may vary from time to time to photo's shown due to fabric suppliers dye cast on each batch of fabric and may differ and although we try to match colours as close as possible to our photo's sometimes it is out of our control.

When a colour shade is totally different to the item shown we do endeavor to update our photo's on the website at the first opportunity. 



 

Payment & Shipping 

Payment is made through PayPal at the checkout page.please note any payments made to dryhound will read as dryhound on your bank statement.

 

PLEASE NOTE: if payment is made by an E-CHEQUE through PayPal the order will not be processed until PayPal have cleared and clarified the payment,which PayPal state that it could take between 7-14 days to clear but usually takes between 5-7 days.

SHIPPING:

Please enter either your U.K. country or one of our selected European countries on the checkout page.

PLEASE NOTE:Shipping country selected on the checkout will have to match the country origin of the delivery address, failure to do so will result in delays in processing and dispatching the order.

Due to the increased rises in postage costs we now dispatch our items 2nd class signed for to keep the P&P cost down for our customers so it is currently calculated by weight and is delivered by the Royal Mail 2nd class signed for in the U.K., if you would like your order sent out 1st class signed for please just ask us and a payment request will be sent for the price difference in the postage cost.

P&P for countries outside the U.K. are dispatched through Royal Mail international tracked

Please be aware when ordering from outside the U.K. that you may have to pay a customs charge from your country's own postal service.

Once we receive your order we aim to make it and dispatch it in Three to four full working days(Mon-Fri) and delivery should take 2-3 working days (as stated by Royal Mail for U.K) and international tracked and signed for will take approx 3-5 working days (as stated by Royal Mail) after it has been dispatched and will need to be signed for(please note that once an order has been dispatched the delivery time is out of our control),please note at busy periods through the year the make up,delivery and dispatch may take longer than stated (please see make up time).

Please Note: For large quantity purchases we may use a different courier other than the Royal Mail for shipping depending on the size and weight of the order placed. 

Please Note: If your made to measure sizes do not match the correct price bracket you will be notified and sent a correct payment request, the order will not be processed or dispatched and will be delayed until the correct payment has been received.



 

Secure ordering & Payment options

ssl secure shopping and PayPal are two of the most trusted names in online shopping payments so you can have piece of mind when purchasing through dryhound that we use both and your payments and data are as secure as they can be.

You don't need to have a PayPal account to make a purchase with us, all major debit/credit cards including Visa/Mastercard are accepted through paypal without the need for an account,alternatively if you do have a PayPal account this can be used

 

Returns & Refunds

Here at DryHound all of our items whether standard sizes or made to measure are individually made by us and quality checked and made to the highest standard to ensure you are happy with your purchase,however we understand sometimes you may need to return an item back to us to exchange or to get a refund,Please note: Any item must be returned back to us within 14 days of you receiving it and in its original packaging and it's original state with no alterations or modifications made to the item(s) any P&P costs back to us are at your own expense and are not refundable unless there is a manufacturing fault with the actual fabric or garment, made to measure products are bespoke items made with the measurements that you provide and are non exchangeable and non refundable unless there is a manufacturing fault with the fabric or the item has not been made to right measurements on our part (please note:we do include our own allowance's on top of your sizes due to seam allowance and comfort for the dog).

Please note: we keep all sizing records and all individual patterns that have been created to cross reference any sizing issues or disputes that may occur.

Our standard size coat sizes are all clearly marked out on the product page and you must ensure that your dog(s) falls within all of the standard measurements per size before ordering a standard size item , for any exchange of standard size items regarding sizing issues the P&P cost will be at your own expense unless as stated in the reasons above  for all enquiries on returns and refunds please contact us through E-mail at dryhound@gmail.com or use the form set out for you on the contact page and all relevant information will be provided to you within 24 hours.

Please Note: when asking for a refund a charge may be applied to cover any losses that we have incurred whilst processing or making the order if the reason for cancellation is not deemed to be the fault of DryHound.

If you return any item back to us for paid alterations we will send you a request for payment and postage once we have completed the alterations, the item will not be dispatched back out to you until the payment for the alterations has been fulfilled.

Subscribers & Members

When joining our subscribers list or our members only pages or both by way of providing your email address to us as a subscriber or member you are agreeing to DryHound contacting you for any news, product information, promotional offers and any exclusive discounts, we only use our email marketing to subscribers and members of the site, you can unsubscribe or cancel your membership at any time, for further information and to see how we use your data please read our privacy policy.

Disclaimer

Please note: When you buy any product from DryHound that you are placing on your dog to wear you are doing so at your own risk as the owner of the dog so please be sure that both you and your dog(s) are comfortable with wearing garments before purchasing from us as we are not accountable for what you place on your dog(s) to wear, your dogs comfort must always be the priority.

 

Thank you for shopping with us!

© 2019 DryHound.co.uk

DryHound and the DryHound Logo are a Registered Trade Mark

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Leicester, United Kingdom